Over 4 Years To Fix a Leak
Posted on: August 3, 2010
Charles Church is still delaying, with no end in sight. It’s one excuse for yet more delay after another, with no actual work and no actual solutions. Appears to us they knew all along that the works to fix our new home would be more than they were willing to spend (although they won’t even spend the money to fix a leak at the moment) and thus the are delaying to soon hope the possible legal claim would be time barred (this seem very standard to me).
Poor standards, failing customer service, lowest specification, Charles Church (the luxury arm within Persimmon Group plc, which also includes Persimmon New Homes) appears the norm, and even at the top of the company they appear to be all too aware, and all too keen to be seen to do nothing to resolve such issues. They’ve been caught out and now denial appears their chosen defence and tactic.
Much as Sigmund Freud defines denial as a defense mechanism, in which a person is faced with a fact that is too uncomfortable to accept and rejects it instead, insisting that it is not true despite what may be overwhelming evidence.
The fact of so many customer complaints and so many unhappy customer experiences is the real problem with the Persimmon Group plc, and if they can’t fix a leak how can they ever fix all the other issues with the company and it’s products (new homes).
2010 Persimmon Homes Blog 
August 12, 2010 at 9:24 am
We thought 18 months was a long time to wait, you’ve described similar problems to us, and the thought Persimmon Homes will keep playing these games over and over is very bad news for us. Our estate has many wide issues including the plubming problems. Customer service, they laughingly call it customer care, has been next to useless. Denials, delays and excuses, never action. The customer complaints against Persimmon Homes on our estate are ongoing, in 2010 I expected better.
If only we’d done a little research on the interweb first, and google’d on Persimmon Homes Customer Complaints, then we would have been better informed, instead of trusting Persimmon Homes Sales and Marketing, and worse still their own paid sales staff.