2010 Persimmon Homes Blog

Archive for July 2010

If you suspect you have unlevel floors in your new Persimmon Homes or Charles Church home, you can use various devices to check and measure the levels, height variation, rises and slopes.

Self levelling laser levels are cheap and work very well. Albeit, it does mean getting down on the floor and using line of sight. These can be relatively easily calibrated, by opening the device and adding small pieces of sticky tape onto the swinging pendulum to level it. If you take two measure ments, in both directions of the same points, you can work out the devices error, and then recalibrate to get within 1mm.

You can also use a spirit level, which should be minimum of 2m.

However the best device by far is a water level, sometimes known as a pro level, and sometime (wrongly) called a manometer water level. These are very quick, very accurate and importantly do not need line of sight to measure. Hence they are unobtrusive being able to measure in and around small spaces, without disturbing furniture etc. The best source in the UK is Akwamasta Water Level, from Bevan Products. For only £66 delivered this is an excellent product, which makes measuring your floor levels very quick and easy. Indeed it’s the same device you can find NHBC engineers using to measure unlevel floors in new homes from the Persimmon Group plc.

The Akwamasta Water Level Floor Measurement Device has a cm scale, which can read measurement to 1mm. It has a 1m staff, which you could cut down if you need to measure under low shelfs. However for most open floor areas it is fine as it is.

“From the moment you reserve your new Charles Church home, we pledge to take care of you every step of the way.” – taken from their website.

As an unfortunate victim of Charles Church, for over 4 years now, I can safefly say the above statement couldn’t be further from the truth. Charles Church customer service is appalling, and I doubt they could cause more inconvenience, anxiety or stress if they deliberately tried (although I already think much of it is deliberate on their part).

4 years to fix a leaking toilet – not that it’s fixed yet – surely they couldn’t do any worse. Well actually they could, last visit (yet another repeat) when they came in to assess the toilet they flooded the bathroom with a cistern full of water from the toilets flush resevoir. Nice one Charles Church, great to see that same attention to detail consistent throughout the design, construction and customer care stages.

How we wish we had never seen the house. When will the nightmare end?

Check out a simple quick 5 minute chocolate cake in a mug. Not the typical coco powder and vegetable oil, but rather real chocolate and butter.

More tales of woe from Persimmon Homes owners. A forum with customer complaints by Persimmon Homes owners, including no cavity wall insulation.

Having read both pages of complaints from numerous new owners of Persimmon Homes, it’s shocking to see so many serious complaints, but alas that is Persimmon Homes, and it is our experience of Charles Church (luxury end of Persimmon Group plc).

The time to fix (many Persiommon Home Owners measure in years) is crazy, you’d never think a buider could drag their heels for so long.

Dominic Harman, Charles Church’s Group Communications Director, comments:

“The new Consumer Code is welcomed and has been developed over many months of consultation with industry stakeholders. It can only be seen as a positive step to further ensure homebuyers get the very best service that they should expect from a responsible and reliable house builder like Charles Church.”

Dominic continues: “We welcome the new Consumer Code for home builders which we fully complied with in our original customer charter. The Charles Church Commitment sets out our promise to those who purchase our new homes and demonstrates our ongoing commitment to ensure that our staff are trained so that our customers get our full attention to detail, support and a consistent approach to making their moving experience enjoyable.”

The above quotes are taken from Charles Church website.



  • Bob: Perhaps the New Home Builders are enjoying the econmic climate a bit TOO MUCH :(
  • M. Farley: Walked around a new Charles Church Show Home last week, and found same issues discussed above, noisy bouncy floors. when will they fix this? From read
  • Debbie Brown: Neat idea! Can't beat something that makes cake easier to eat and carry.