2010 Persimmon Homes Blog

Archive for September 2009

If a dentist and it’s staff is found to be doing this to children, what surprise at the slightly lesser things go on in other companies, yet staff go along with it or turn a blind eye. Some people will do almost anything for money, honest or not, cruel or not.


The NHBC told us, their was no reason for the delays, and that was months ago.

We are still waiting for leaks and other snagging to be fixed, including serious floor defects which will cost £1,000’s to put right.

Yet all we get from Charles Church & the NHBC and delays and zero progress.

Come on, why do you continue to build and sign off new homes, when you still ain’t got the prior ones up to scratch?

£30,000 is one estimate for just the labour, to perform a minimum economical fix. A proper fix would mean pulling out and replacing the joist flooring, which could likely cost 3-4x as much.

Charles Church – Is this attention to detail, is this the highest specification, is this a luxury executive home?

No, it’s Charles Church, fit the lowest specification floor (assuming it’s even fit for purpose), and fit it badly (so it’s definately not fit for purpose), then spend years arguing with the customer as to why Charles Church can’t/won’t/shouldn’t fix it.

Sounds like Charles Church to me, part of the Persimmon Group plc (they own Persimmon Homes, and their floors look the same to me to).

On another blog, read personal opinions why someone decides not to buy another home from the Persimmon Group plc (which owns Charles Church, Westbury Partnerships and Persimmon Homes) .

I would never buy a Persimmon home either, from any of those companies above.

If you want to learn more about the buying and customer service experience you might receive from Persimmon Homes or Charles Church, check out the forum website for owners of these properties.

It’s wise to check on internet search engines (www.google.co.uk), snagging websites (www.snagging.org), news paper sites (www.telegraph.co.uk, www.timeonline.co.uk)  when you consider buying a Persimmon Home (or perhaps more importantly when considering buying a Charles Church home) to find out what others experiences are. I would also suggest owners forums, message boards and the such like.

It’s not very good to say the least, in reality my own feelings are that customer satisfaction – when you talk to them in their homes – is appaling. But you can read a tiny selection of somewhat ‘watered down’ views at these links for customer reviews on Charles Church New Homes and for customer reviews for new homes by Persimmon Homes.

The UK needs a new homes review site to let owners give their opinions and satisfaction levels on new home builders, such as Persimmon Group plc.

Following the tragic death of a 4 year old boy, when the fireplace in a new Persimmon Homes house fell on him and crushed him, Persimmon has called on the Health and Safety Executive to review fireplace installation standards after the tragedy. A Persimmon spokesman said the company extended its deepest sympathies to the Green family for their tragic loss. He said they agreed with the jury that the lack of any national industry standards and regulations had contributed to the accident. He said they believed they had appointed a competent sub-contractor and, if KD Childs had applied sufficient mortar, then “the accident would probably not have happened“.

Health and Safety Executive investigator James Grieve said there was a “distinct lack of mortar” on the fireplace. He told the inquest: “If there had been a full bed of mortar applied in the case of 10 Coulthard Close, we would not be here today.

I don’t feel we every managed to get Persimmon Group to take responsibility for the faults in our home either.

Nor do I feel we managed to get Persimmon Group to accept the opinion of a qualified professional either.


  • Bob: Perhaps the New Home Builders are enjoying the econmic climate a bit TOO MUCH :(
  • M. Farley: Walked around a new Charles Church Show Home last week, and found same issues discussed above, noisy bouncy floors. when will they fix this? From read
  • Debbie Brown: Neat idea! Can't beat something that makes cake easier to eat and carry.