2010 Persimmon Homes Blog

Archive for the ‘Bad Service’ Category

If you have purchased a new home from Persimmon Homes, or Charles Church, you can find information and advice from other home owners and experts on snagging etc. at www.Snagging.org and at the forums.


An interesting post one found when searching for customer reviews on Charles Church and Persimmon Homes, using google. I was also interested in NHBC and how they work with the builder on ‘raising standards’ and ‘protecting consumers’.

I found an interesting post on Block and Beam Flooring Regulations, and other factors (including sound proofing and regulations) troubling a new home owner. They have been pursuing issues with the builder directly and with NHBC. An interesting if not untypical read.

I read an interesting (and I felt typical) view of the problems with buying a new home from Charles Church at the Charles Church and Persimmon Homes Owners Forum.

Definately get everything in writing, and then from our experience expect a lengthy fight trying to get them to honour. For the things you don’t have in writing it might be best to chalk those up to experience, having seen first hand what Charles Church spoken ‘word’ is worth.

We see quality of contruction and customer service as the biggest and continuing problems with Charles Church. We found poor customer service and low quality of workmanship to be a repreated theme throughout our years trying to persuade Charles Church to do the right thing and honour their warranty.

One internet site, titled ‘Charles Church Sucks’ , lists issues with a new home from Charles Church, with the site poster stating problems ‘left me disillusioned and furious’. His advice was to ‘think twice’ before buying a new home from Charles Church.

We can fully relate to the upset Charles Church quality problems and poor customer service have caused us to feel. How many years before the simple and complicated problems they left are fixed. From a simple leak to the major work they need to undertake, years have passed and progress is very tardy, if even existent.

More complaints regarding the NHBC, only this time it’s not Charles Church or Persimmon Homes, but Redrow.

The comments from Sarah Hamilton, a spokeswoman for the National House Building Council, are we found typical of the response NHBC gives, which makes it harder to pursue a claim because of the inability to acknowledge and get to the bottom of a problem. Follow this link to read more about a Redrow new home and the NHBC in thisĀ Telegraph Article on NHBC and Redrow Home.

We are still waiting for Charles Church (a division of Persimmon Group plc) to do the right thing. So far the NHBC has in our view been useless as well.

It’s been over 4.5 years and still we are waiting, dispute numerous assurances, which have turned out to be nothing buy empty promises.

But the leaks are the smaller issues, the substandard construction of the floor is a much bigger concern to us, and still years after reporting the issues (and Charles Church continuing to build new homes with similar defects) we are still waiting for a proper investigation, and thus for the hope of a fix so we might one day be able to sell the home, which we originally thought would be a safe investment – how wrong we were.


  • Bob: Perhaps the New Home Builders are enjoying the econmic climate a bit TOO MUCH :(
  • M. Farley: Walked around a new Charles Church Show Home last week, and found same issues discussed above, noisy bouncy floors. when will they fix this? From read
  • Debbie Brown: Neat idea! Can't beat something that makes cake easier to eat and carry.