2010 Persimmon Homes Blog

Archive for August 2010

Charles Church is still delaying, with no end in sight. It’s one excuse for yet more delay after another, with no actual work and no actual solutions. Appears to¬†us they knew all along that the works to fix our new home would be more than they were willing to spend (although they won’t even spend the money to fix a leak at the moment) and thus the are delaying to soon hope the possible legal claim would be time barred (this seem very standard to me).

Poor standards, failing customer service, lowest specification, Charles Church (the luxury arm within Persimmon Group plc, which also includes Persimmon New Homes) appears the norm, and even at the top of the company they appear to be all too aware, and all too keen to be seen to do nothing to resolve such issues. They’ve been caught out and now denial appears their chosen defence and tactic.

Much as Sigmund Freud defines denial as a defense mechanism, in which a person is faced with a fact that is too uncomfortable to accept and rejects it instead, insisting that it is not true despite what may be overwhelming evidence.

The fact of so many customer complaints and so many unhappy customer experiences is the real problem with the Persimmon Group plc, and if they can’t fix a leak how can they ever fix all the other issues with the company and it’s products (new homes).

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  • Bob: Perhaps the New Home Builders are enjoying the econmic climate a bit TOO MUCH :(
  • M. Farley: Walked around a new Charles Church Show Home last week, and found same issues discussed above, noisy bouncy floors. when will they fix this? From read
  • Debbie Brown: Neat idea! Can't beat something that makes cake easier to eat and carry.