2010 Persimmon Homes Blog

Persimmon Homes & Charles Church New Homes Warranty

Posted on: April 17, 2010

We thought Charles Church would repair faults with our new home, provided they were reported in the first 2 years. However, it seems Charles Church has no interest in repairing such faults, and this is now nearly 4 years on from moving in and reporting many major construction and safety related structural faults. As well as electrical, plumbing, central heating and gas fire complaints. So far the 2 year warranty has it appears been a sales tool, and a delaying tactic, and nothing more.

All Charles Church seems to want to do is to delay and procrastinate. Charles Church Customer Services have been useless to a degree one would never have imagined possible. Failure after failure, mistake after mistake, always the same consequence, faults remain unfixed, and Charles Church Customer Service making new excuses, again and again and again.

With new review site on Charles Church, both quality of their new homes, and the problems with customer service, coming on line shortly, it will be interesting to get a broader range of experiences (which to date are all similarly unpleasant) to see if perhaps after roughly 10 years of Persimmon Group plc ownership, they might actually start to get their house in order.


1 Response to "Persimmon Homes & Charles Church New Homes Warranty"

Just want to say what a great blog you got here!
I’ve been around for quite a lot of time, but finally decided to show my appreciation of your work!

Thumbs up, and keep it going!


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  • None
  • Bob: Perhaps the New Home Builders are enjoying the econmic climate a bit TOO MUCH :(
  • M. Farley: Walked around a new Charles Church Show Home last week, and found same issues discussed above, noisy bouncy floors. when will they fix this? From read
  • Debbie Brown: Neat idea! Can't beat something that makes cake easier to eat and carry.
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