2010 Persimmon Homes Blog

Why did we ever buy a New Homes from Persimmon Group plc (Charles Church, Persimmon Homes)

Posted on: March 2, 2010

Because we fell for the slick marketing and impressive show home. But’s that wasn’t what we got.

It’s been the biggest mistake of our lives, the one which has most financially impacted us the most, the one which has caused the most concern to our health and safety. Many years after occupation and still the home is not fully habitable. The builder continues to delay. We would never buy a Charles Church home again.

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3 Responses to "Why did we ever buy a New Homes from Persimmon Group plc (Charles Church, Persimmon Homes)"

Dear Tony, if you bought a new home from CC, what exactly went wrong? If you don’t mind to share your story with me.
We are considering new build homes but have become very cautious. The other one we walked away from was Taylor Whimpey. We live in the London area. Thank you. Peter

On moving in, dangerous electrics, faulty plumbing (ignored manufacturers instructions), noisey home, poorly insulated, bouncy floors, cracking sounds from ceilings and walls, cracks in ceilings and walls. Much put down to normal ‘average’ tradesmen, and ‘drying out’ process, by the builder.

4 years on we are still fighting to get faults resolved. Have to hand it to the builder, they are genius at avoiding fixing faults. But then they are daft, for not addressing the issues (some have gone on over 3 decades now) at design or construction stage, when for example the bouncy floors could have been fixed for a couple of hundred pounds per home, instead of thousands and 3+ months building works in the home.

The floor issues are mainly two points; 1) The joists are too thin and laid too far apart, 2) quality of workmanship, with the joist not level and thus not properly supporting or distributing loads. This is a difficult spot, in the first few days (much easier for builder to see before ceilings go up, etc), but soon becomes obvious to everyone (incluing potential buyers). Joist manufacturers said for £150 could dramatically improve floor specification, another quoted under £500, another £250. Yet estimates after the build is completed ranged from £30,000 to over £100,000. Every house we’ve inspected has these issues (but to varying degrees), so the builders mindset is now firmly entrenched in not accepting the floor as defective and thus not repairing. The more vocal on an estate can find themselves smeared by the builder, and home owners are unwilling to complain (with fear of effect on resale, and/or victimisation). But with the severity of the faults, and time and cost to fix, selling is a very difficult proposition, unless one offers a substantial discount to a new buyer for the defects.

All new construction is built to Energy Star standards which include energy-efficient building techniques and features such as more effective insulation, high-performance windows, tight construction, more efficient heating and cooling equipment, and Energy Star rated lighting fixtures and appliances

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  • Bob: Perhaps the New Home Builders are enjoying the econmic climate a bit TOO MUCH :(
  • M. Farley: Walked around a new Charles Church Show Home last week, and found same issues discussed above, noisy bouncy floors. when will they fix this? From read
  • Debbie Brown: Neat idea! Can't beat something that makes cake easier to eat and carry.
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